10a Responsible Gaming — A Guide for Malaysian Users
The 10a platform believes digital entertainment should remain enjoyable and in control. This page provides practical guidance, self-control tools, and support information to help you play in a healthy and responsible way.
10a Platform Commitment to Responsible Gaming
The 10a platform takes a serious and responsible approach to ensuring that the user experience remains positive and within healthy boundaries. We believe online gaming is a form of entertainment — much like watching a film or dining out — meant to be enjoyed in moderation, not as a source of stress or financial dependence.
As part of this commitment, the 10a platform provides clear information on the risks of excessive gambling, self-control tools available to every user, and guidance on maintaining a healthy balance between digital entertainment and daily life. We also respect the decision of any user who chooses to reduce or pause their use of the platform, whether temporarily or permanently.
All users who register on the 10a platform are reminded that responsible gaming means setting your own limits, accepting that losses are part of the game, and never using money needed for essential expenses in any gaming activity.
Recognise the Signs of Risky Behaviour
Recognising early warning signs is the first step to staying in control. Here are some signals to watch out for in yourself or someone you care about.
You find yourself playing much longer than planned, or struggling to stop even after setting your own time limits.
Using money set aside for bills, food, rent, or family needs to make deposits — or borrowing money just to keep playing.
Feeling compelled to keep playing after a loss in hopes of winning back what you've lost — this is a high-risk pattern of thinking.
Feeling anxious, irritable, or unsettled when you can't access the platform, or constantly thinking about gaming even while doing other things.
Hiding from your partner, family, or friends how much time or money you've spent on gaming.
Work, school, family relationships, or social responsibilities begin to be neglected or affected due to excessive time spent gaming.
How to Set Realistic Time and Budget Limits
Setting limits before you start playing — not after — is the best practice for staying in control. Here is practical guidance recommended by the 10a platform.
Daily Time Limit
Decide how long you want to play before opening the platform — say, 30 minutes or an hour. Set a timer on your phone as a reminder. When it goes off, log out and take a break for at least the same amount of time before starting again.
Weekly or Monthly Budget Limit
Set an MYR (RM) amount you're comfortable losing within a week or a month — treat it like an entertainment expense, not an investment. Once that limit is reached, stop completely for that period without excluding yourself.
Don't Play When You're Stressed
Avoid playing when you are dealing with work stress, financial difficulties, family conflict, or emotional instability. Gaming under pressure tends to lead to poorer decisions and greater risk.
Quick Tips
- Write down your limits somewhere you'll easily see them
- Tell someone you trust about your limits
- Do not save payment information for excessive convenience
- Log out after every session — never leave your account open
- Review your limits every month and adjust as needed
Available Self-Control Features
The 10a platform offers several self-control options that users can request through the support team at [email protected]. All requests are handled with respect and without any negative impact on your account.
Deposit Limit
You can request a daily, weekly, or monthly deposit limit in MYR (RM) to be set on your account. This limit will prevent you from depositing more than the amount you define, under any circumstances. To increase the limit, a reasonable waiting period applies to allow time for reconsideration.
Cooling-Off Period
If you feel the need to step away from the platform, you can request a cooling-off period of between 24 hours and 30 days. During this time, access to your account will be temporarily blocked. This is a useful option when you feel your gaming activity is starting to exceed the limits you've set for yourself.
Self-Exclusion
For users who need a longer break or a more definitive resolution, the self-exclusion option allows your account to be blocked for an extended period — from several months to permanently. While self-exclusion is active, any request to reopen the account will go through a thorough review process and will not be processed immediately.
To request any of the self-control tools above, contact our support team at [email protected] — specify the type of control you need and the duration you'd like it applied.
Control Options
- Daily/weekly/monthly deposit limits
- 24-hour to 30-day cooling-off period
- Long-term self-exclusion
- Permanent account closure
Minor Protection
The 10a platform strictly prohibits users under the age of 18 from registering or using any of its services. This is a non-negotiable policy enforced through an age verification process at registration.
We understand that in many Malaysian households, mobile devices and computers are often shared among family members. If you share a device with children or underage teenagers, we recommend the following precautions:
- Always log out of your 10a account when you're not using it
- Use a strong, unique password that's hard to guess
- Enable screen lock on shared devices
- Do not save login credentials on the browser of a shared device
- Talk to your children or teenage siblings about the risks of online gaming
If you suspect that someone under the age of 18 has registered or is using an account on the 10a platform, please contact support immediately at [email protected].
Life Balance & Getting Professional Help
Healthy online gaming is a small part of a balanced life — not the centre of it. 10a encourages all users to stay socially connected, look after their physical and mental wellbeing, and always prioritise work, family, and financial responsibilities.
When to Seek Help
If you or someone you know is showing signs of problem gambling — such as being unable to stop despite wanting to, spending beyond one's means in ways that affect personal finances, or experiencing emotional distress related to gaming — seeking professional support is strongly encouraged. Reaching out for help is a sign of strength, not weakness.
Remember: Gaming Should Be Fun
If gaming has started to feel like a burden, is causing you stress, or has stopped being enjoyable, it's time to step back. Use the self-control tools available on the 10a platform, talk to someone you trust, or seek professional support. These options are always available to you.
Life Balance Tips
- Spend quality time with family and friends
- Pick up hobbies that don't involve a screen
- Make sure you get enough sleep — avoid playing late at night
- Review your gaming spending records every month
- Talk openly with someone you trust
- Take at least one day off from the platform each week
Always Remember
- Losses are part of the game — never chase them
- Only use entertainment funds you can afford to lose
- 10a does not encourage excessive gaming