10a Platform Terms & Conditions of Use
Please read this document carefully before using the 10a platform. By registering an account or using any of our services, you are deemed to have understood and agreed to all terms stated herein.
Acceptance of Terms and Scope of Application
1.1 Acceptance of Terms
By accessing, registering for, or using the 10a platform on any device or web browser, you automatically agree to be bound by these terms and conditions in their entirety. If you do not agree with any part of these terms, please stop using the platform immediately and do not register or maintain any account.
1.2 Age Restrictions
10a is strictly for users aged 18 and above. By registering an account, you confirm that you meet this minimum age requirement. The platform reserves the right to request proof of age at any time and to suspend or close any account that does not meet this requirement.
1.3 One Account Per User
Each user is permitted to hold only one active account. Registering multiple accounts using the same or different information is strictly prohibited. Accounts found to be in breach of this policy are subject to immediate closure and forfeiture of any remaining balance.
Key Summary
- Minimum age requirement: 18 years old
- One account per user only
- Terms may be updated
- Continued use = consent
- Malaysian law applies
Account Creation, User Information and Security
Registration Information
All information provided during account registration must be accurate, complete, and up to date. This includes your full name, phone number, date of birth, and payment details. The name registered must match the name on the official identification document used for identity verification. 10a reserves the right to request supporting documents to verify your identity before processing your first withdrawal.
Password Security
Users are solely responsible for keeping their account password confidential. Do not share your login credentials with anyone. 10a will never ask for your password via email, live chat, or any other communication channel. If you suspect your account has been accessed without authorisation, contact our support team immediately at [email protected].
Geographic Restrictions
This platform is primarily intended for users accessing from Malaysia. Users from regions or countries where this service is prohibited by law are responsible for ensuring compliance with their local laws before using the platform.
Platform Communications
By registering an account, you agree to receive account-related communications such as transaction confirmations, security notifications, and updates to our terms. These communications are sent to your registered email address or phone number and form part of the platform's core service.
Payments, Deposits and Withdrawals in MYR
3.1 Currency and Payment Methods
All transactions on the 10a platform are processed in Malaysian Ringgit (MYR). Accepted deposit methods include FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer. Minimum deposit and withdrawal limits are set from time to time and can be reviewed in the wallet section after logging in.
3.2 Processing Time
Deposits via FPX and eWallet are processed instantly in most cases. Withdrawals are processed within 1 to 5 business days, depending on the chosen method and account verification status. First-time withdrawals require full identity verification before they can be processed.
3.3 Transaction Rejections and Freezes
The platform reserves the right to decline, suspend, or review any transaction suspected of fraud, money laundering, or a breach of terms. In such cases, the relevant funds may be frozen while an investigation is carried out. The platform is not liable for any delays arising from this process.
3.4 Inactive Accounts
Accounts with no login or transaction activity for 12 consecutive months are considered inactive. The platform reserves the right to impose a monthly maintenance fee on inactive accounts or close them after notice has been sent to the registered email address.
User Responsibilities & Platform Liability Limits
User Responsibilities
Users are solely responsible for:
- Ensuring that use of the platform complies with applicable local laws
- Not using any software or method to manipulate the platform's systems
- Not using another person's account or granting third-party access to your account
- Not engaging in any action that disrupts the platform's functionality or other users' experience
- Ensuring sufficient account balance before placing any bets or making transactions
- Reporting any technical errors or system irregularities to the support team promptly
Platform Liability Limits
10a is not liable for:
- Financial losses resulting from betting decisions made by the user
- Service disruptions due to scheduled or unscheduled maintenance
- Technical failure on the part of a third-party payment provider
- Indirect, incidental, or consequential losses arising from use of the platform
- Unauthorised access resulting from the user's failure to safeguard their login credentials
In all cases, the platform's maximum liability is limited to the amount available in the user's active account balance at the time of the disputed incident.
Account Policy, Intellectual Property and Third-Party Links
5.1 Account Suspension and Closure
10a reserves the right to suspend or close any user account at any time, with or without prior notice, if there is evidence or reasonable suspicion of fraud, misconduct, breach of terms, money laundering, or any other unlawful activity. In cases of closure due to a breach, funds in the account may be forfeited depending on the severity of the violation.
5.2 Intellectual Property
All content on the 10a platform — including logos, interface design, text, source code, graphics, and brand names — is the exclusive property of the platform and is protected under intellectual property law. Users may not copy, distribute, modify, or use any of these elements for commercial purposes without prior written consent.
5.3 Third-Party Links
This platform may contain links or references to third-party services, including payment providers. 10a is not responsible for the content, privacy policies, or practices of any such third-party sites or services. Use of third-party services is entirely at the user's own risk.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute arising in connection with these terms or the use of the 10a platform shall first be resolved through mutual agreement. If mutual resolution fails, the dispute will be referred to the appropriate Malaysian court jurisdiction.
Changes to Terms and Notifications
10a reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior user consent. Users will be notified of significant changes via their registered email or in-account notification at least 7 days before the changes take effect, except where changes are made for security or legal compliance reasons that require immediate implementation.
Continued use of the platform after the effective date of any changes constitutes full acceptance of the updated terms. It is the user's responsibility to review the Terms & Conditions page periodically to stay informed of the latest applicable version.
The date of the last update will be shown at the top of this page. If you have any questions about these terms, contact us at [email protected] or visit FAQ section for more information.
Last Updated
Current version effective from January 2026
- Acceptance of Terms — Section 1
- Account & security — Section 2
- MYR Payments — Section 3
- Liability & responsibility — Section 4
- Account policy & intellectual property — Section 5
- Changes to terms — Section 6