10a Privacy Policy — User Data Protection
This policy explains how the 10a platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully to understand your rights and how we handle your data responsibly.
Information Collected by This Platform
Account & Personal Information
When you create an account on the 10a platform, we collect the information you provide directly — your full name, date of birth, email address, phone number, and state of residence. This information is used to verify your identity, process transactions, and comply with legal requirements applicable to financial services and gaming platforms.
Payment & Transaction Information
To process deposits and withdrawals in Malaysian Ringgit (MYR), the platform collects information related to the payment method used — such as your bank name, FPX reference number, or eWallet identifier. Full bank account numbers are not stored in our systems; only the information needed to verify and complete each transaction is retained.
Device & Usage Data
Our systems automatically log technical details such as device type, operating system, browser version, IP address, country of access, and session duration. This data is used to detect unauthorised activity, optimise platform performance for mobile users, and resolve technical issues more efficiently.
Summary of Data Collected
- Name, email, phone number
- Date of birth (age verification)
- MYR Payment Information
- Device type and browser
- Session records and login activity
- Usage and navigation data
How Your Information Is Used
Personal information is used to verify that users meet the minimum age requirement of 18 years and to comply with Know Your Customer (KYC) procedures required before the first withdrawal is processed.
Payment data is used exclusively to process incoming deposits and outgoing withdrawals in MYR via local payment methods. Every transaction is recorded for account statement purposes and user support.
Usage data and device information are analysed to detect suspicious patterns, prevent unauthorised access, and protect user accounts from misuse.
Your registered email and phone number are used to send transaction confirmations, security alerts, and important account-related updates. We do not send marketing communications without your consent.
Non-personally identifiable usage data is used to understand how users interact with the platform, identify areas for improvement, and optimise the mobile experience.
Certain transaction records and account information are retained to fulfil legal obligations related to financial record-keeping, anti-money laundering, and applicable regulatory requirements.
Cookies & Tracking Technologies
The 10a platform uses cookies — small text files stored on your device — to keep core platform functions running smoothly. This includes maintaining your login session as you browse, saving your language preferences, and ensuring the deposit process goes through without a hitch.
Essential Cookies
These cookies are essential for core platform functionality and cannot be disabled. They include session cookies that keep you logged in and security cookies that help detect unauthorised activity.
Analytics Cookies
We use aggregated analytics data (non-personally identifiable) to understand platform usage patterns. This data is not linked to any individual user's identity and is used solely for technical improvement purposes.
You can manage your cookie settings through your web browser. Disabling all cookies may affect platform functionality, particularly during login and transaction processes.
Data Storage, Security & Sharing
Technical Security
All data transmitted between user devices and 10a servers is protected with SSL/TLS encryption. Sensitive data such as account information and transaction details are stored in databases secured with strict access controls. Only authorised personnel may access user information, and every such access is logged for audit purposes.
Data Retention Period
Account information is retained for as long as the account remains active and for a reasonable period after closure to meet legal requirements. Transaction records are kept in accordance with applicable financial record-keeping requirements in Malaysia. Technical log data is retained for a shorter period and deleted on a regular basis.
Third-Party Sharing
10a does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following situations:
- With payment providers (FPX, eWallet) required to process transactions
- With authorities when required by law or a valid court order
- With technical service providers involved in platform operations, subject to strict confidentiality agreements
In all permitted sharing instances, only the minimum information necessary for that purpose will be shared.
Your Rights as a User and How to Reach Us
As a 10a platform user, you have certain rights regarding your personal information, which can be exercised by contacting our support team.
You may request a copy of the personal information we hold about you, including account records and transaction history.
If your information is inaccurate or out of date, you can request a correction through your account settings or by contacting support.
You may request account closure and deletion of your personal information, subject to any applicable legal record-keeping obligations.
You may object to the use of your data for specific purposes by submitting a written request to our support team.
Privacy Policy Updates
10a reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated via registered email or in-account notifications. Continued use of the platform after the effective date of any changes constitutes acceptance of the updated policy. The date of the last update will be displayed at the top of this page.
Contact Privacy Support
For any enquiries regarding your personal data, access requests, corrections, or deletions, contact us at:
Response time: 1–3 business days
